Help and FAQs

Cancel an order

The procedure

Step 1.
more detail

Bring up your orders from the  HISTORY > ORDERS  screen.  Open orders are shown at the top of the first page of results.  Apply filters to see relevant active orders.

Where an order can still be cancelled, a  KILL  button will be visible on the relevant order on the order panel.  Pressing the KILL button cancels the order, or any remaining portion of it if it has been partially matched.

What happens next ?

  • For orders on WhiskyInvestDirect's market order board, only the unexecuted part of a partially matched order can be killed. You cannot kill a trade, as this would be unfair to the person you traded with.
  • You receive an email contract for any partial element of the order which dealt.
  • The funds or whisky associated with the order will be released for re-use.

Notes

  • Your cancellation instruction is processed in strict sequence by WhiskyInvestDirect.  If someone else's order deals against you between the time your order enquiry was run and your subsequent cancellation then you will see you have dealt more on the order than when you requested its cancellation.
  • Confirm your final amount dealt on the  HISTORY > ORDERS  screen.